ZYPCOM SERVICE PRICE LIST

Warranty Repair - Zypcom's standard 2 year warranty covers repair charges for both parts and labor. Call the Zypcom Technical Support telephone number, (510) 324-2501, to obtain a repair order number (RO number) and shipping instructions. Send the failed product, freight prepaid, to our factory repair center. Zypcom will repair and return the unit to you, return freight costs prepaid by Zypcom, via United Parcel Service (UPS) standard delivery.

Non-Warranty Repair - Out-of-warranty products are charged a flat fee for repair. Call the Zypcom Technical Support telephone number, (510) 324-2501, to obtain a repair order number (RO number) and shipping instructions. Payment may be made with Visa, MasterCard, check or purchase order (COD). Please have the product model number and serial number available before you call. Repairs are returned via United Parcel Service (UPS), standard delivery unless requested otherwise and return freight is not prepaid.

Overnight Exchange - Emergency replacements are available on most products in the United States. For a flat expediting fee (plus overnight freight costs) and without any prior contractual commitment, a replacement unit can be sent over night to your location. Exchange orders received by fax or phone by 1:00 p.m. PST can expect next-working-day delivery. Exchange replacements are available for both warranty and non-warranty (out-of-warranty) products. Return the failed unit, freight costs prepaid, within two (2) weeks to avoid charges for a new unit.

	Non-Warranty Repair Price	Warranty Over Night Exchange Price	Non-Warranty Over Night Exchange Price
Bell 202 Modems
1244P/S/G/K	$157	$80	$257
1250P/S/G	$157	$80	$257
1251G/K	$157	$80	$257
Bell 201 Modems
2440P/S/G/K	$197	$80	$297
2450P/S/G/K	$197	$80	$297
Bell 208 Modems
4840P/S/G/K	$297	$80	$397
4850PA	$297	$80	$397
ITU-T V.34/V.32bis Modems
Z32b-PX	$197	$80	$297
Z32b-SE	$197	$80	$297
Z32b-SX/ Z32b-RX	$197	FREE	$297
Z32t-SE	$197	$80	$297
Z32t-SX/ Z32t-RX	$197	FREE	$297
Z34-SE/ Z34-RE	$247	$80	$347
Z34-SX/ Z34-RX	$247	FREE	$347
Z34-SC/-PC/-SL/-PL	$97	$80	$197
Chassis/Accessories
Z32CH/Z32CH-2/Z32CH-48	$201	$80	$301
1604	$201	$80	$301
1680	$401	$80	$501
1681C	$401	$80	$501
831A/831B	$247	$80	$347
811D-PSR	$247	$80	$347
Z961	$247	$80	$347
Z3200/Z3200E	$247	$80	$347

Note: Chassis repair charges cover only the chassis. Removable power supplies are covered separately

7400 Statistical Mux
7402 Expansion card	$157	$80	$257
7440 MUX 4-8 Channels (modem is not included)	$397	$120	$517
74080 MUX 12-16 Channels (modem is not included)	$447	$160	$607
7400MB (Mother Board)	$297	$80	$397
7496 Modem only	$297	$80	$397

NOTE: 7440 and 74080 Overnight exchanges do not include internal modems

Racal-Vadic and Racal-Datacom Modem Repair Prices:

Racal 1200bps Modems
RACAL-VADIC 1200V	$157	N/A	$257
RACAL-VADIC 1200VP	$157	$80	$257
RACAL-VADIC 212LC	$157	N/A	$257
RACAL-VADIC 212PA	$197	N/A	$297
RACAL-VADIC 212-PAR	$197	$80	$297
RACAL-VADIC 3451PA/55PX	$257	$80	$357
RACAL-VADIC 3467-PX	$257	N/A	$357
RACAL-VADIC 3481-PX	$257	N/A	$357
RACAL-VADIC VI1222PA/VP	$197	$80	$297
RACAL-VADIC 1230G/K	$157	N/A	$257
RACAL-VADIC 1240P/S	$157	N/A	$257
Racal 2400bps Modems
RACAL-VADIC 2430G/K	$197	N/A	$297
RACAL-VADIC 2400PAM2	$197	N/A	$297
RACAL-VADIC 2400PA	$197	N/A	$297
RACAL-VADIC 2400LC	$157	$80	$257
RACAL-VADIC 2400V	$157	N/A	$257
RACAL-VADIC 2400VP	$197	$80	$297
RACAL RMD2412/2412-2	$197	$80	$297
RACAL-VADIC VI2422PA	$197	N/A	$297
RACAL-VADIC 4224E	$197	$80	$297
RACAL 4492E/RMD4492E	$394	$80	$494
RACAL-VADIC VI4491E	$297	N/N	$397
Racal 4800bps Modems
4891/4891T/RMD4891T	$297	$80	$397
Racal 9600bps Modems
9600VP/VI9600VP	$297	$80	$397
RACAL 9642E/RMD3264	$497	$80	$597
9632VP/9632VPT	$297	N/A	$397
9632PA/9642PA	$297	N/A	$397
RACAL 9624E/RMD3281	$297	N/A	$397
Racal Chassis
RACAL-VADIC 1601U	$201	N/A	$301
RACAL-VADIC 1616	$401	N/A	$501
1690-M2/RMD1690-M2	$497	$180	$597

Note: N/A means is not available. Chassis repair charges cover only the chassis. Removable power supplies are covered separately