ZYPCOM SERVICE PRICE LIST

    Warranty Repair - Zypcom's standard 2 year warranty covers repair charges for both parts and labor. Call the Zypcom Technical Support telephone number, (510) 324-2501, to obtain a repair order number (RO number) and shipping instructions. Send the failed product, freight prepaid, to our factory repair center. Zypcom will repair and return the unit to you, return freight costs prepaid by Zypcom, via United Parcel Service (UPS) standard delivery.

    Non-Warranty Repair - Out-of-warranty products are charged a flat fee for repair. Call the Zypcom Technical Support telephone number, (510) 324-2501, to obtain a repair order number (RO number) and shipping instructions. Payment may be made with Visa, MasterCard, check or purchase order (COD). Please have the product model number and serial number available before you call. Repairs are returned via United Parcel Service (UPS), standard delivery unless requested otherwise and return freight is not prepaid.

    Overnight Exchange - Emergency replacements are available on most products in the United States. For a flat expediting fee (plus overnight freight costs) and without any prior contractual commitment, a replacement unit can be sent over night to your location. Exchange orders received by fax or phone by 1:00 p.m. PST can expect next-working-day delivery. Exchange replacements are available for both warranty and non-warranty (out-of-warranty) products. Return the failed unit, freight costs prepaid, within two (2) weeks to avoid charges for a new unit.
      Non-Warranty
    Repair
    Price
    Warranty
    Over Night
    Exchange
    Price
    Non-Warranty
    Over Night
    Exchange
    Price
    Bell 202 Modems  
    1244P/S/G/K $157 $80 $257
    1250P/S/G $157 $80 $257
    1251G/K $157 $80 $257
    Bell 201 Modems      
    2440P/S/G/K $197 $80 $297
    2450P/S/G/K $197 $80 $297
    Bell 208 Modems      
    4840P/S/G/K $297 $80 $397
    4850PA $297 $80 $397
    ITU-T V.34/V.32bis Modems      
    Z32b-PX $197 $80 $297
    Z32b-SE $197 $80 $297
    Z32b-SX/ Z32b-RX $197 FREE $297
    Z32t-SE $197 $80 $297
    Z32t-SX/ Z32t-RX $197 FREE $297
    Z34-SE/ Z34-RE $247 $80 $347
    Z34-SX/ Z34-RX $247 FREE $347
    Z34-SC/-PC/-SL/-PL $97 $80 $197
    Chassis/Accessories      
    Z32CH/Z32CH-2/Z32CH-48 $201 $80 $301
    1604 $201 $80 $301
    1680 $401 $80 $501
    1681C $401 $80 $501
    831A/831B $247 $80 $347
    811D-PSR $247 $80 $347
    Z961 $247 $80 $347
    Z3200/Z3200E $247 $80 $347

    Note: Chassis repair charges cover only the chassis. Removable power supplies are covered separately
           
    7400 Statistical Mux      
    7402 Expansion card $157 $80 $257
    7440 MUX 4-8 Channels (modem is not included) $397 $120 $517
    74080 MUX 12-16 Channels (modem is not included) $447 $160 $607
    7400MB (Mother Board) $297 $80 $397
    7496 Modem only $297 $80 $397

    NOTE: 7440 and 74080 Overnight exchanges do not include internal modems

    Racal-Vadic and Racal-Datacom Modem Repair Prices:
    Racal 1200bps Modems      
    RACAL-VADIC 1200V $157 N/A $257
    RACAL-VADIC 1200VP $157 $80 $257
    RACAL-VADIC 212LC $157 N/A $257
    RACAL-VADIC 212PA $197 N/A $297
    RACAL-VADIC 212-PAR $197 $80 $297
    RACAL-VADIC 3451PA/55PX $257 $80 $357
    RACAL-VADIC 3467-PX $257 N/A $357
    RACAL-VADIC 3481-PX $257 N/A $357
    RACAL-VADIC VI1222PA/VP $197 $80 $297
    RACAL-VADIC 1230G/K $157 N/A $257
    RACAL-VADIC 1240P/S $157 N/A $257
    Racal 2400bps Modems      
    RACAL-VADIC 2430G/K $197 N/A $297
    RACAL-VADIC 2400PAM2 $197 N/A $297
    RACAL-VADIC 2400PA $197 N/A $297
    RACAL-VADIC 2400LC $157 $80 $257
    RACAL-VADIC 2400V $157 N/A $257
    RACAL-VADIC 2400VP $197 $80 $297
    RACAL RMD2412/2412-2 $197 $80 $297
    RACAL-VADIC VI2422PA $197 N/A $297
    RACAL-VADIC 4224E $197 $80 $297
    RACAL 4492E/RMD4492E $394 $80 $494
    RACAL-VADIC VI4491E $297 N/N $397
    Racal 4800bps Modems      
    4891/4891T/RMD4891T $297 $80 $397
    Racal 9600bps Modems      
    9600VP/VI9600VP $297 $80 $397
    RACAL 9642E/RMD3264 $497 $80 $597
    9632VP/9632VPT $297 N/A $397
    9632PA/9642PA $297 N/A $397
    RACAL 9624E/RMD3281 $297 N/A $397
    Racal Chassis      
    RACAL-VADIC 1601U $201 N/A $301
    RACAL-VADIC 1616 $401 N/A $501
    1690-M2/RMD1690-M2 $497 $180 $597
    Note: N/A means is not available. Chassis repair charges cover only the chassis. Removable power supplies are covered separately


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ZYPCOM, Inc
29400 Kohoutek Way, Suite 170
Union City, CA 94587-1212
Tel: 510-324-2501 Fax: 510-324-2414